Looks like vaseline, smells like oats. Doesn't remove a waterproof cosmetics, but can take away sunscreen and light makeup. Rather gentle to skin, but leaves an oily film after washed away. Second cleansing with something foaming is necessary. After 2 weeks the formula becomes thinner and starts to separate to a base and oils. You get what you pay for

This cleanser does the job, but leaves a residue and needs to be followed by a lighter cleanser. It’s basic, cheap but can get quite messy. The tube busted and the cleaner started to run out of the top end. 

I re-ordered this balm at least 5 times, this is my holy grail, tried other more expensive balms but always come back to this gets, gets all my make up off without a problem, I use a cleanser as a second step.

I bought this as I have sensitive skin.  I used this and did not react.  Will buy again.

I have acne prone skin and this cleanser is one of the best I have used. I was looking for a dupe for the IT cosmetics cleansing balm but I think I prefer this. It does a fantastic job of removing make up but it's also very soothing and doesn't irritate my skin at all.

It didn’t take off my make up and left a greasy film behind. 

Living in a cold climate this cleanser helps enormously in the winter months. I use it daily, at night rubbing it on and leaving it on for 10 minutes. I use a double cleanse method in the evening; then I use a soft cloth...slightly warm to remove it I go in with a second cleanse with another non foaming oat cleanser to finish the job. This product can, sometimes, be a little grainy.... or at least it feels this way.... personally, I think a jar would be preferable ;this way you could see if the product separates.

I use the balm twice a day to clean my face. It's mild for my acne rosacea whilst being an effective cleanser. I wouldn't use anything else. The price is great too.

This is a repurchase for me. Usually, I prefer cleansing oils, but this balm is pretty awesome. It melts easily into the skin, remove the make-up effortlessly and when my skin is super dry and irritated, I something use it as a mask and it's very calming.

Firstly, for those who find it hard to squeeze the product out in the beginning, or have chunks in it, try putting it in warm water for around 30 seconds. It will become balmy and melt the oils enough for the product to easily squeeze out. I did this in winter when the product arrived and it was hard as a rock and had no issues since. Now, onto the actual product. It's just lovely. It melts all my makeup away and it rinses with ease without leaving a film on my skin (worst feeling ever). It has a gentle oat scent but it's not bothersome at all. It doesn't sting my eyes (most balms/oil cleansers do) and it doesn't aggravate any breakouts I may have. It's the only first cleanse I trust nowadays. Highly suggest even just trying it.