We are happy to offer a refund/exchange for an unwanted item returned within 30 days of receipt. Please be aware that we must receive returns within 30 days of delivery – this is irrespective of your chosen payment method.
Please note that all items must be returned in a saleable condition:
Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.
If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.
If you are returning from outside of the UK, you will need to cover the cost of return shipping.
To make your return as easy and efficient as possible, we’ve recently introduced self-serve returns for our UK customers.
1) Access your order history – you can also find it in My Account
2) Select the order you’d like to return – your most recent order should appear first
3) Scroll down and click the 'Return' button
4) Choose the products you wish to return and select the reason for the return
5) Select 'Start my return' and follow the prompts
The return will cost £2.99 to send back any unwanted products.
If for any reason you need help organising your return our Customer Service Team will be more than happy to help.
We pick and pack all orders with the utmost care however, as each parcel is prepared manually, errors can occasionally occur.
If you have received the wrong product or parcel, please contact Customer Services.
Please ensure you've included the following information:
- the email address you used to place your order
- your order number
- details of the item(s) missing from your order
- a clear picture of the invoice and products received.
Once we have received your package, providing the items have been returned in a re-saleable condition your refund will be issued without delay.Your refund will be confirmed by email, and funds will be returned to your original payment method. This can take up to 10 days to show on your statement from the time of issue. Please be aware that this varies by bank and payment methods, and that PayPal transactions show immediately.If your card has expired since placing the order, please contact Customer Service to make alternative arrangements.If you paid using Klarna, as soon as Cult Beauty have processed your return you will receive an updated invoice from Klarna. You should then receive your refund (via Klarna) within 5-10 working days to your chosen account.If you have any questions regarding your Klarna account, you can contact Klarna’s Customer Service team directly.
Please ensure that you retain the original Cult Beauty packaging to return your item to us, to ensure the correct labelling is displayed and the package is appropriately handled by the courier. Hazmat items are marked with a UN number on the shipment paperwork that comes with your order.