Yes, it’s true. This conditioner is absolutely underwhelming not to say simply nothing… i have fine hair, my main concern with conditioner thus is that they tend to weigh down my hair. Not this one! However, this makes them look brittle and almost dry. First time I experience that with a conditioner. I now use it as a leave in for summer before swims. Best way i found to at least not completely waste it. I have tried almost every conditioner under the moon and this is the worst in term of performance but easily top 5 in terms of highest price. Absolutely unacceptable product from such a brand.  

I use this as a mask and is amazing! I saw a lot of reviews saying that is not a good conditioner . Try and towel dry hair and than leave this in the hair for 30mins or more and rinse ! You will see that as a mask is amazing! Very good product!!! As a conditioner not but as a mask very nice!!

It’s ok. There are better for my hair . I have thick dry curly/wavy dyed hair. It needs hydration and this is not enough for it . The shampoo by these guys is a show stopper . This conditioner for me is not. Maybe very good for those with less hair needs and more manageable hair

Amazing conditioner. Make sure you follow the instructions to get full results. I wake up and actually look forward to using this every time I shower and shampoo. Love it when I comb (tangle teezer for wet hair) through from roots to ends - combing through is very important!! Hair feels so silky when rinsing and feels strong and nourished beautifully once my hair is dry. The texture is like a rich heavy cream but doesn’t weigh down hair. Love this and never using any other conditioner again. My hair is long, naturally straight, fine but lots of it. 

Good shine and fine hair def less flat. Expensive though …