It has a strange chemical smell and feel but once I learnt how to use this, it works wonders. Don't use a huge amount and it works better. It says on the bottle to comb through - wasn't able to do that as it makes my hair really sticky. I just smooth it on and rinse off. However once you do that, hair is well detangled and shiny. It really doesn't feel like a conditioner - instead the shampoo does. So takes a bit of getting used to.