The oil is nice and removes make up ok. It does not remove eye make up and mascara at all and you will need to clean your eyes again with a cleanser. The cream is nothing special either. There are better products on the market.

Couldn't wait to get my hands this cult product, does a half decent job of cleansing skin but I wished it was in a larger container. Bit hyped up for my liking.

The first thing that strikes you about this cleanser is how incredibly 'plain' it is - no colour, no fragrance, and simple packaging. It's deceptively simple. And that's why it's great! As someone with hormonal, cyst-prone skin, I sometimes need a great balm or cream cleanser that isn't stuffed full of essential oils for when my skin is angry and just needs care and TLC. This does it for me and more. The balm is like Clinique's Take The Day Off balm - effective at getting rid of everything and leaves no residue. The cream is a comforting second cleanse that leaves skin soft and comfortable. Is it a spa-like product that feels luxurious? Not really. But the market is absolutely overrun with those. This is that cleanser you need for soothing, calming and, yes, cleaning your face. Thanks hugely, Caroline! Only quibbles are the size (too small) and the fact you are likely to work through one side quicker than the other. Would be great to buy standalone versions of each side.

It's OK. The balm melts nicely and takes make-up off. But it's nothing special. And then for me, the cream is just meh. It actually seems to sink into my face for some reason, which isn't quite what I expect for a cleanser (and not anything I've experienced with any other). It's all a bit utilitarian and doesn't leave my face feeling as wonderful as many other cleansers do. I'd thought it would be handy for travel, but in addition to the problem others have pointed out of one running out sooner than the other. It's actually in quite a weighty thick container, presumably to give a luxury feel, but for me, it detracts from its potential usefulness. I won't be re-buying.

The beauty of this cleanser is that it is, I think, suitable for everyone. It has been formulated to work for the majority of skin types from acne-prone to dry to sensitive. This means it's void of fragrance (so if you're the sort to open up a new product and immediately smell it hoping for a spa-like scent, prepare to be disappointed!) and any essential oils, but my god it's a brilliant cleanser. The balm side, used for the first cleanse to remove make up and dirt, is perfect and does exactly what it's supposed to do without fuss. It didn't irritate my eyes or my skin in any way. The cream cleanser (the second cleanse) leaves skin so stunningly soft and plush and really helped me with my sudden winter-dry skin. The only gripe I can find with this is that as I tend to use the cream cleanser morning AND night, I run out of that one twice as fast, so I hope they start to make these cleansers as separate products (with more in!). In the meantime, I'm already on my second tub and I can highly recommend to anyone who needs their cleanser to simply get the job done and prepare your skin for the next parts of your routine!